Jul 15 2009
Dallas Fort Worth DFW Airport
Those of you who know me personally know I travel a lot. Today I happen to be sitting in the Dallas Fort Worth airport. About 5 years ago I crossed DFW off my list of places to pass through. DFW and Atlanta airports are about the only two I seriously work to avoid. Since it had been 5 years since I flew through here, I thought I would give it another chance. I landed last night. At 9 PM it was 102 degrees and ground services are in the parking garage where it was probably 110 degrees. I can tolerate that, I adapt to about anything you throw my way.
Traveling so much I’ve gotten pretty good at check in, clear security, get to the gate and just camp out until time. I usually arrive 2 hours early because I can sit at the airport just like I can sit in a hotel room. So this morning I started out from the hotel. I had boarding pass in hand but when coming to DFW just knowing your airline is not enough. Apparantly some of them are split between terminals and my boarding pass didnt say what terminal. So that’s strike one in my book. If an airline is split between terminals, they should at least tell you which terminal to check in. Even if you have to take a train to your gate, knowing where to be dropped off would be nice. I found where to be though, waited in line and got checked in. I wont comment about the attitudes of the workers of the airline I am on because I personally would not want thier job, but it wasn’t a banner morning for customer service for sure.
So I make it to my gate and prepare to wait. On the plus side, there was a Dunkin Donuts so I have coffee. On the downside, there are a couple of flies who just dont want to leave me alone. Annoying but I’ll survive. I normally find a seat and wait till close to boarding time before I get up again. I dont see the need to be roaming around. At any other airport, if anything important is happening they’ll tell you. Some folks don’t take that approach though and they are up and down watching the screen constantly. Today I am thankful for those people. A lady was watching the screen and noticed our destination was no longer listed. She had a few conversations with her travel compantion, and checked more monitors and decided to leave the gate. I’m thinking hmmm I remember why I no longer travel through DFW. Five years ago I had a meeting to go too. I sat in the DFW airport waiting and waiting for them to load my flight. I finally got up when it was almost time to depart and asked when they were going to board and they said “oh it moved to another gate”. I missed that flight, and my meeting. I thought it was because the airport was under construction. This morning’s event tells me that wasn’t the case.
So here I sit, at the new gate, thanks to the lady who watched the monitor constantly. I cant decide if the correct approach is to just show up at the last minute so you only have to go to one gate….or be paranoid about the possible gate changes and watch the monitor more carefully. I know that if you come in more than an hour before boarding time on this flight, you may be sitting at the wrong gate and even though boarding is 20 min from now they still have not announced a gate change.
For me, the moral of the story is Cross DFW back off the travel thru list!








